Released on = March 21, 2006, 1:44 pm

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = Credit union system owned contact center outsourcer to
deliver consistent, high-quality customer service for multiple credit unions through
innovative, multichannel, multiclient customer interaction hub enabled by eGain

Press Release Body = Mountain View, Calif. (March 21, 2006): eGain Communications
Corporation (OTC: EGAN.OB), provider of the industry\'s top-rated* customer service
and contact center software for in-house or on-demand deployment, announced today
that The LoanLink Center (TLC), a credit union system owned contact center
outsourcer, has selected eGain KnowledgeAgentT and eGain MailT, from within the
eGain OnDemandT customer service software suite, to improve customer service and
consumer experience by increasing the speed, consistency, and quality of responses.

The industry\'s first-ever on-demand eService software, eGain OnDemandT has been used
by companies of all sizes, including large enterprises, for over eight years. TLC
will implement on-demand versions of eGain\'s knowledge management and email
management applications to better route, track, and resolve consumer inquiries and
increase overall customer satisfaction.

TLC selected eGain over other vendors because of its expertise in the financial
services sector and the multidepartmental capability of eGain OnDemand, which
enables TLC to lower the overall cost of ownership and also partition the knowledge
base to meet the unique needs of each of its 400 credit union clients, while
allowing agents to share common parts of the knowledge base across credit unions.
The eGain knowledge base enables agents to provide quicker responses with greater
accuracy and consistency.

Flexible deployment and integration options were also a key requirement for TLC.
With eGain OnDemand, TLC will be up and running quickly and has the option of
bringing the solution in-house later. eGain CTI AdapterT provides easy integration
with TLC\'s existing phone system, enabling the display of the appropriate credit
union screen and content based on call origination and other factors.

\"With eGain we will address our primary service pain-points first and then build out
our contact center capabilities to support our rapidly growing business,\" Sean
Hicks, TLC\'s General Manager, said. \"eGain\'s solutions and services play a key role
in our future success.\"

\"Effective, efficient, and consistent multichannel customer service is now more
essential than ever in the financial services industry sector,\" said Ashu Roy, CEO
of eGain. \"We are happy to welcome TLC to a long list of eGain OnDemand clients.\"


About LoanLink Center

The LoanLink Center was formed in 2002 by CUNA Mutual Group, the leading provider of
financial services to credit unions, and Appro Systems, Inc., the leading provider
of comprehensive, automated credit risk management and financial technologies. In
2005, CUNA Mutual Group assumed majority ownership of The LoanLink Center with more
than 30 of the state credit union leagues as minority owners.

The LoanLink Center offers credit unions outsourced services for phone lending,
member services, indirect automotive processing, and internet lending, serving more
than 400 credit unions across the nation.

To learn more about The LoanLink Center visit www.theloanlinkcenter.com or call
888-869-5552.


About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing midsize companies worldwide, eGain has been helping organizations achieve
and sustain customer service excellence for more than a decade. 24 of the 50 largest
global companies rely on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer interaction
hubs. These hubs enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process efficiencies, and enhanced
contact center performance.

eGain ServiceT, the company\'s software suite, includes integrated, best-in-class
applications for web self-service, email management, knowledge management, chat and
web collaboration, automation of fax and paper-based service interactions, case
management, and service fulfillment. These robust applications are built on eGain
Service Management PlatformT (eGain SMPT), a scalable next-generation framework that
includes end-to-end service process management, multichannel and multisite contact
center management, and certified out-of-the-box integrations with leading call
center, content, and business systems. eGain OnDemandT, the industry\'s first-ever
on-demand eService software, is a proven, robust and scalable solution that has been
used by companies of all sizes, in the last eight years, to rapidly build customer
interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 800 enterprise customers worldwide. To find out more about
eGain, visit www.eGain.com or call the company\'s offices: United States:
800-821-4358; UK/Europe: 1753-464646.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group\'s
bull\'s eye reports on cross-channel, cross-lifecycle customer service - overall
capabilities, knowledge management, architecture and analytics

**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.


Media contacts

eGain
Carey Godbee
Tel: 760-758-4406
Email: godbee@b3communications.com

The LoanLink Center
Sean M. Hicks
Tel: 888-869-5552 x1110
Email: shicks@TheLoanLinkCenter.com

Web Site = http://www.egain.com

Contact Details = 345 E. Middlefield Road
Mountain View, CA 94043, USA
(650) 230-7532
(650) 230-7600
jabayan@egain.com